Returns & Exchanges
At PURPLE BRAND, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return window for all unworn items with original tags attached. Please note that all items marked as final sale are not eligible for return or exchange.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to start the process and select the items you wish to send back.
Print Your Label
After submitting your request, download and print the prepaid shipping label provided via email and securely package your items in their original box.
Ship the Package
Drop off your package at any authorized carrier location or schedule a pickup to ensure your return reaches our distribution center safely.
Receive Your Refund
Once our team inspects the returned goods, we will issue a refund to your original payment method within 5-7 business days, minus any applicable shipping fees.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing